Frequently Asked Questions

Yes it is always best to make a reservation either online or by phone. This way you are guaranteed a seat and will receive departure information and finalize your payment. Bookings can be made up to 1 hour prior to departure on this website. If you decide at the last minute, you can just turn up at the departure point and try your luck. If there are spare seats, the guide will sell you a ticket.

Yes many guests travel by themselves and they have a great time! Most tours have a number of guests who are travelling on their own. The experience of travel builds great friendships that can last a lifetime. Just remember that all our tours are guided so your guide will be looking to ensure everyone has a excellent day and joins in with the group.

Definitely not. All of our day tours are suitable for all ages (must be over 5 years). Those with mobility issues should ring our office to check the suitability of the tour. You will see that most tours will have a range of ages.

As long as the weather conditions are not considered dangerous, tours operate as normal during periods of rain. Some guests who book on our tours, and are here for only a couple of days, expect us to operate no matter what the weather is. We can’t forecast what the weather will be like the next day, our guess would be as good as yours or the weather service! How upset would our guests be if we cancelled a tour and the next day turned out to be brilliant. Check the weather ahead of your tour. If you are unsure then you can cancel 24 hours out. 

In summer it will nearly always predict showers but this can be very brief and be in the middle of the night. It is always a good idea to bring an umbrella or rain jacket. Those booking a rainforest tour, it is a rainforest because it rains there much more than in Brisbane.

You can cancel your tour up to 24 hours prior to departure and receive a full refund.. If you provide us with less than 24 hours notice – no refund is given.

If you have needed to have a Covid-19 test within that 24 hour period please do not attend for departure. We will provide a full refund if you send us proof that you have been tested.

Tour dates may be changed up to 24 hours prior to departure. No charge. You cannot change the date of your tour with less than 24 hours notice.

If you have needed to have a Covid-19 test within that 24 hour period we will allow a change of date. You may be asked to send us proof.

 

Be early for departure as there are no refunds if you miss the bus or are at the wrong pickup location. Be sure you know where the bus will leave from and plan your journey (if you are coming from a distance) so you get there in plenty of time. You should be at the departure point at least 10 minutes to the advised departure time of the tour.

Unless you have made alternative arrangements with Queensland Day Tours direct, all tours depart from 222 Margaret Street, Brisbane. Check In time is 7:35am.

Yes we do! If you have a group of 5 or more travelling together we will offer you a discount of 20% off the standard tour price. This must be booked direct with us over the phone by credit card. This does not apply to bookings made over the internet or through a travel agent.

Travel Agents are paid a commission to book the tour with us so may be willing to offer a discount to a group booking through them. However you need to check with them direct.

No we are sorry we cannot take luggage (including prams and strollers) on any day tour. Day tour buses do not have a luggage compartment and by law we are not allowed to carry luggage in the passenger compartment. You will need to make arrangements in advance with the hotel you have stayed in. Most have a luggage room.

Please do not turn up at the departure point with luggage as you will not be allowed to board and you will miss the tour. No refunds will be made in these circumstances.

 

All tours finish back where they started from. You will be dropped close to 222 Margaret Street but this will depend on traffic and bus / loading zone availability. 

You may have booked and paid to be picked up at your Hotel (this must be arranged with us direct). This will be for one-way only. In the afternoon all guests are dropped back to a central location (close to 222 Margaret Street). Note in busy afternoon traffic, walking will most often be the fastest option!

Lunch is provided on both the “North Stradbroke Island” and “Springbrook and Tamborine Rainforest” Tours but we do not provide morning and afternoon tea. No meal is provided on the Sunshine Coast Hinterland and Noosa Tour. You may like to bring snacks but we ask that you do not eat snacks or other food on the buses. Coffee / tea or drinks (apart from water) are not allowed on buses. We recommend that you bring a bottle of water with you on the tour. On the Stradbroke Island tour, the ferry to and from the Island has a café.

Please don’t arrive at the departure point to board the bus with breakfast or tea / coffee. You won’t be allowed to take this on board. Eating of food including tea and coffee on public transport buses (including ours)  is against the Transport Regulations in Queensland and heavy fines can be given. If you have food keep it in your bag to eat when you get off the bus at the first stop.

In Australia tipping is not expected but always welcomed. Most likely you do tip the waiter or the taxi driver for good service. Why not the tour guide? We are sure it will be greatly appreciated. Remember that he has looked after you all day and will have worked long hours when you take into consideration the preparation and cleanup time. Our tour guides do not accept any commissions from businesses you may go to on your tour.

You should wear your normal travel clothes but we would recommend enclosed shoes such as runners. Here are a few tips on each destination;

Stradbroke Island: Sandals or thongs (flip flops) are ok. There is a chance to swim at both Cylinder Beach and Brown Lake if you wish so bring along a towel and bathers.

Springbrook / Tamborine: These are rainforest area so there is a higher likelihood of rain. A waterproof jacket or umbrella is always a good idea. Please wear enclosed shoes such as runners.

Sunshine Coast & Noosa: Sandals and thongs (flip flops) are ok but runners may be better. There is a chance to swim during your stop at Noosa so bring towel and bathers if you want to swim.

General: Sunscreen is a must in Australia at all times. A hat, insect repellent, and a bottle of water is a good idea. The mountains regions can be 3 to 4 degrees cooler than Brisbane so something warm is advisable.

No. We do not go direct to Tamborine so you would have to take a normal tour and depart the tour when we reach Tamborine. However you should note that we cannot carry any luggage.

Yes many guests travel by themselves and they have a great time! Most tours have a number of guests who are travelling on their own. The experience of travel builds great friendships that can last a lifetime. Just remember that all our tours are guided so your guide will be looking to ensure everyone has a excellent day and joins in with the group.

Yes many guests travel by themselves and they have a great time! Most tours have a number of guests who are travelling on their own. The experience of travel builds great friendships that can last a lifetime. Just remember that all our tours are guided so your guide will be looking to ensure everyone has a excellent day and joins in with the group.

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